Customer Service Representative

About Us:

Make: unites, inspires, informs, and entertains a worldwide community of like-minded people who dare to innovate and create in their backyards, basements, and garages.  Make: magazineMaker Shed and Maker Faire, and our new online community platform Maker Share, support how makers learn, earn and live.

About the job:

The Customer Service Representative provides general customer assistance for Maker Media. Primary responsibility is to support Maker Shed (our ecommerce site), Maker Faire, Make: Magazine and other brands. The successful candidate will be detail-oriented, exhibit excellent problem-solving and people skills, and possess outstanding communication skills, working primarily through our CRM system, Zendesk.

Responsibilities:

  • Represent Maker Media to the outside world.
  • Respond to customer service requests within one business day via phone, email, live chat, etc.
  • Take ownership of resolving customer service issues from start to finish.
  • Notify customers of any change in order status or issues related to their order.
  • Become familiar with products that we sell online, including general product knowledge, product features and functionality.
  • Gather, analyze and present customer feedback to various stakeholders.
  • Other related duties as assigned.

Requirements / Qualifications:

  • 2-3 years customer service experience.  E-commerce experience preferred.
  • Familiarity with Zendesk is a plus.
  • Highly organized, detail oriented, and a motivated problem solver.
  • Adept at juggling multiple tasks.
  • Able to work both independently and as a member of the team.
  • Strong communication skills, both verbal and written.
  • Familiarity with online tools, especially Google Docs.
  • Basic knowledge of or interest in electronics, robotics, 3D printing, and Arduino/Raspberry Pi.

Benefits and Other Tidbits:

  • This is a part time position
  • Salary and level to be determined by experience and education
  • San Francisco based, remote possible

To apply for this position, email your resume in a Word or PDF document to [email protected].

Please include the job title in the subject line.  Thanks!

Maker Media is proud to be an equal opportunity employer